Caliber Home Loans 2023
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Caliber Home Loans Review 2023

Caliber Home Loans, Inc. is a leading provider of mortgage loans secured by residential real estate in the United States. With its origins dating back to 1963, the company has a strong reputation for catering to various types of borrowers, including first-time home buyers, veterans, and individuals facing credit challenges.

Overview of Caliber Home Loans

Caliber Home Loans, Inc., formerly known as Vericrest Financial, Inc., changed its name in June 2013. As a subsidiary of LSF Pickens Holdings, LLC and Rithm Capital Corp, Caliber operates from its headquarters in Coppell, Texas.

The company’s main focus is on originating, purchasing, selling, and servicing mortgage loans, including prime conventional conforming mortgages, Federal Housing Administration/veterans affairs mortgages, and non-agency mortgage loans. Additionally, Caliber offers investor services and sells mortgage servicing rights.

Customer Satisfaction with Caliber Home Loans

To gauge borrowers’ experiences with Caliber Home Loans, Aforfinance considers objective factors such as rates, fees, and loan offerings, as well as subjective customer satisfaction ratings from reputable sources like J.D. Power and Zillow.

  • In J.D. Power’s 2022 U.S. Mortgage Origination Satisfaction Study, Caliber received a score of 718 out of 1,000, surpassing the industry average of 716. This study evaluates the satisfaction of borrowers from the initial application to the closing day of the mortgage origination process.
  • Caliber also scored 588 out of 1,000 in J.D. Power’s 2022 U.S. Mortgage Servicer Satisfaction Study, slightly below the industry average of 607. This study assesses borrowers’ satisfaction with mortgage servicers, who handle loan payments.
  • On Zillow, Caliber Home Loans has an impressive customer rating of 4.96 out of 5, based on over 6,680 customer reviews. This rating demonstrates the high level of satisfaction expressed by borrowers.

Loan Types Offered by Caliber Home Loans

Caliber Home Loans provides a wide array of loan types for both home purchase and refinancing needs. Their mortgage selection includes fixed-rate and adjustable-rate mortgages to cater to different preferences and financial situations.

For conventional loans, Caliber offers various options, including low-down-payment loans like HomeReady, HomeOne, and Home Possible loans, along with the HomeStyle renovation mortgage. In addition, Caliber has introduced a series of unique loans known as the “Smart” series.

These loans include SmartSelf, designed for self-employed borrowers; SmartVest, tailored to experienced real estate investors; and SmartEdge, a loan for those who may not qualify for standard jumbo loans. The SmartEdge loan can also be utilized for purchasing or refinancing non-warrantable condos.

On the government loan front, Caliber provides mortgages from the Department of Veterans Affairs, the U.S. Department of Agriculture, and the Federal Housing Administration, including FHA 203(k) renovation loans. Caliber has dedicated lending teams trained to assist the military community and offers personalized service for VA loans.

Ease of Application with Caliber Home Loans

Caliber Home Loans prioritizes a streamlined application process for borrowers. They offer an online portal and a mobile app compatible with Android and iPhone devices.
Through these platforms, borrowers can conveniently upload documents, access loan disclosures, and track the progress of their loan applications. However, e-signature functionality is not currently available.

With its licensing in all 50 states, Caliber has established a national network of loan consultants who can be reached through phone, email, or text. Even if you reside in a state where Caliber doesn’t have a physical presence, you can still connect with a loan consultant remotely.

Caliber Home Loans Rates and Fees Review 2023

When it comes to rates and fees, Caliber Home Loans receives a rating of 3 out of 5 stars. This assessment takes into account both the average origination fee and the average mortgage interest rates offered by the company.

Origination Fees and Mortgage Interest Rates

Caliber Home Loans earns 3 out of 5 stars for their average origination fee. It’s important for borrowers to consider the balance between lender fees and mortgage rates. In some cases, paying upfront fees can lead to a lower mortgage interest rate.

Some lenders may charge higher upfront fees to offset a lower advertised interest rate and make it more appealing. However, it’s worth noting that Caliber Home Loans falls within the average range in terms of origination fees.

In terms of average mortgage interest rates, Caliber Home Loans also receives a rating of 3 out of 5 stars. The rates offered by the company are in line with industry averages. It’s crucial for borrowers to carefully evaluate both the upfront fees and the interest rates when choosing a mortgage lender.

Rate Transparency

Unfortunately, Caliber Home Loans scores 1 out of 5 stars in rate transparency. The company does not provide general or customized mortgage interest rates on its website. To determine the rate for which you may qualify, you will need to contact the lender directly.

This lack of transparency makes it challenging to compare Caliber Home Loans with other lenders while you’re in the process of mortgage shopping.


Caliber Home Loans, Inc. stands out as a reputable mortgage provider, particularly for first-time home buyers, veterans, and individuals facing credit challenges.

Their extensive range of loan options, commitment to customer satisfaction, and user-friendly application process makes them a reliable choice for borrowers in the United States.

When considering rates and fees, Caliber Home Loans receives an average rating. While their origination fees and mortgage interest rates are in line with industry standards, the lack of rate transparency on their website can make it difficult for borrowers to make direct comparisons with other lenders.

It’s advisable to reach out to Caliber Home Loans directly to inquire about rates and fees to make an informed decision.

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